FAQ from Timberline Building Contractors Ltd

pickapro asks Timberline Building Contractors Ltd about insurance, project process, clean-up and aftercare in our homeowners frequently asked questions section.

Is your company insured?

Yes, we have Employers and Public Liability insurance.

What is the project process?

The initial customer contact is generally made by phone or email. At this point, I find out if the project needed planning permission and if so I download a copy of their drawings via the council's website in order to familiarise myself with the project.

Then, we arrange a meeting at the clients house to do a site survey. Thereafter a written quotation is submitted via post or email. Should the tender be successful a detailed and thorough quotation/contract is drawn up.

If the project does not need planning and has no drawings I meet with the customer, find out what they want, go through the proposed project step by step exploring ideas until we have finalised all the details. Thereafter a quote is submitted.

If the inquiry is the first point of contact and it is established that the project will need planning permission, we can arrange a free consultation with an architect who works in conjunction with us.

During what hours are you available to meet customers?

I am available to meet customers at their convenience. Evening meetings are most common.

Do you remove rubbish arising from project?

Yes of course.

Is cost of rubbish removal included in the quotation?

Yes it is - Timberline carry out a complete clean of all the works built. This includes windows, rooms, floors, walls, bathrooms, paths, driveways and grass area as standard.

Can you provide ongoing maintenance and support?

Yes 10 year structural - six month wear and tear.